The CPS is sickened and disgusted at the service we received on the boat trip. The food was supplied by Chester Racecourse and we expected a hearty meal, which did not arrive and was simply criminal.
As a result we will refund the whole event if that is wanted - boat trip and food. Please give us some time to sort this out, but it will be done.
As background we provisionally told Chesterboats that we expected up to 80 people, including, at that stage, one special meal for dietary reason. On the Tuesday before the trip I phoned Chesterboats and told them we had 82 people booked, but to provide food for 90 people as we expected to sell a few more tickets and if not there would be even more food to go around (what a joke!).
On the night only 40 people received some of everything, but even then the portions of pasta I understand was hardly hearty! The chicken also ran out before reaching the last few tables, including my own.
I expressed the CPS's displeasure in no uncertain terms and then looked to work with the Skipper in a constructive manner. The skipper offered a free drink to those downstairs, and I requested a free drink to those upstairs too which was done - eventually, as a few people were asked to pay initially so I dug into my own money on the night to pay them back.
I checked the meal plan that Chesterboats had with Chester Racecourse on the boat. The list had 80 meals down, plus one dietary meal. 10 short of what we ordered. Clearly we were about 60-70% short of what we expected and the dietary meal did not turn up either.
The skipper arranged for chicken burgers at the end of the trip and told me that they were not in compensation, but to help feed hungry bellies. He was equally and genuinely upset and very apologetic.
For those who were fed but received about 10 bits of pasta, it would be handy if you could describe the size of the meal served to you plus any other thoughts and to post here. I will collect these as evidence for our compensation claim.
Incidentally, we also requested some background music. Unless I've become hard of hearing I didn't hear anything.
Finally, the CPS would like to thank you all for being amazing when you were all pretty angry. A special thanks too, to those hero's who shared and or gave away their food - my 4 and 3 year old were very grateful for one.
I still have not completely calmed down over this and won't until you are all back in pocket.
Edited by Tim Bailey, 07 July 2011 - 10:55 AM.