3 replies to this topic

[Fernando Rivadavia]

Hey, I'm wondering if someone can help me.

I noticed that over the past few weeks (months?) I have stopped receiving e-mail warnings from the forum, every time someone replies to a topic I'm participating in.

I've checked my settings and 2 options are selected there:

- Include a copy of the post when emailing me from a watched topic

- Watch every topic I reply to
  If enabled, choose default notification type: Immediate Notification

Seems like this is it, right?

Thanks,
Fernando

[Andy Collins]

The email notifications are working OK on the forum. Your settings are correct. The problem seems to be that some email providers block email from this forum. The things you can do is ask your email provider not to block the forum or use another email address.

[jesse]

Andy Collins, on 22 June 2011 - 04:20 AM, said:

The email notifications are working OK on the forum. Your settings are correct. The problem seems to be that some email providers block email from this forum. The things you can do is ask your email provider not to block the forum or use another email address.

Currently there is also an discussion in the German GFP-Forum about e-mail notifications not received from CPUK forum. New users of CPUK can never activate and use their user account if they receive no account activation mail.

Although I'm not a professional administrator for the setup of e-mail servers I think the problem is not with the ISPs of the users:  In my opinion CPUK has a problem with the server and name server setup.

Most likely only the "reverse DNS" entry in the name server is not set correctly for the (sub)domain of the mailserver?

Many ISPs block e-mails if the reverse DNS for the mail server is not set correctly in the name servers, as it is a typical behaviour of spam mailservers, to forge or not to tell the real origin of the e-mail sent.

Anyway: If CPUK mail notifications do not always reach their destination, then several new users cannot activate their new user account after entering their data for forum registration, they never see any activation mail in their e-mail account.

So perhaps check and correct the reverse DNS entry for the mailserver in the nameserver (or let that do the webhosting company that hosts the mailserver if you don't have access to the nameserver configuration). I don't know why any ISP should block CPUK notifications for any reason, other than that the CPUK mailserver is configured and behaving like a spam mailserver. Not from the contents sent, but from the non-working reverse DNS lookup of the mailserver.

[Edit]
If you administrators can receive the notifications from CPUK (my ISP takes spam mails as well as mails from misconfigured servers, so I receive them), you see a "Received" line in the Header of the notification mail like that:

Received: from server1.cpukforum.com (67-23-250-61.static.dimenoc.com [67.23.250.61])

You need some hints what's wrong with that configuration?

Edited by jesse, 25 August 2011 - 15:00 PM.

[Andy Collins]

I'm looking into this problem.